Privacy Policy

Introduction

Eden & Hearth ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website or engage our services.

Information We Collect

Information You Provide

• • Contact details (name, email address, phone number, postal address)
• • Project requirements and preferences
• • Communication preferences
• • Any other information you choose to provide

Information We Collect Automatically

• • Website usage data (pages visited, time spent, referral sources)
• • Device information (browser type, operating system, IP address)
• • Cookies and similar tracking technologies

How We Use Your Information

• • To respond to enquiries and provide quotes
• • To deliver our kitchen installation and landscaping services
• • To communicate about projects, appointments, and updates
• • To improve our website and services
• • To comply with legal obligations
• • To send marketing communications (with your consent)

Legal Basis for Processing

We process your personal data based on:

• • Contract: To fulfil our contractual obligations for services
• • Legitimate interests: To operate our business and improve our services
• • Consent: For marketing communications and optional cookies
• • Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell your personal data. We may share your information with:

• • Trusted service providers (email services, website hosting)
• • Suppliers and subcontractors (only as necessary for project delivery)
• • Professional advisors (legal, financial, insurance)
• • Regulatory authorities (where required by law)

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• • Secure data transmission (SSL encryption)
• • Access controls and authentication
• • Regular security assessments
• • Staff training on data protection

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• • Project records: 6 years after completion (for warranty and legal purposes)
• • Marketing communications: Until you opt out
• • Website analytics: 26 months
• • General enquiries: 2 years

Your Rights

Under UK data protection law, you have the right to:

• • Access your personal data
• • Rectify inaccurate data
• • Erase your data (in certain circumstances)
• • Restrict processing
• • Data portability
• • Object to processing
• • Withdraw consent (where applicable)

To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies to improve your experience. Essential cookies are necessary for basic functionality, while optional cookies help us analyse usage and improve our services. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.