Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of Eden & Hearth's website and services. By engaging our services or using our website, you agree to be bound by these Terms.

Eden & Hearth is a trading name operated from Manchester, UK, specialising in kitchen installations and landscaping services.

2. Services

We provide:

• • Kitchen design, supply, and installation services
• • Landscaping and garden design services
• • Project management and coordination
• • Related building and installation works

All services are provided subject to availability and may be modified based on site conditions and technical requirements.

3. Quotations and Pricing

All quotations are:

• • Valid for 30 days from the date of issue unless otherwise stated
• • Subject to site survey and may be adjusted based on actual conditions
• • Exclusive of VAT unless explicitly stated otherwise
• • Based on standard working hours (Monday-Friday, 8:00 AM - 5:00 PM)

Additional costs may apply for:

• • Work outside standard hours
• • Changes to specifications after work commences
• • Unforeseen structural or technical issues
• • Additional materials or services requested

4. Payment Terms

Unless otherwise agreed in writing:

• • A deposit may be required upon acceptance of quotation
• • Progress payments are due at agreed project milestones
• • Final payment is due within 7 days of project completion
• • Late payment charges may apply at 2% per month

We reserve the right to suspend work if payments are overdue.

5. Project Timeline

We aim to:

• • Provide realistic timelines based on project scope
• • Communicate any delays promptly
• • Complete work to agreed schedules where possible

Timelines may be extended due to:

• • Weather conditions (for outdoor work)
• • Material delivery delays
• • Unforeseen technical issues
• • Changes requested by client
• • Circumstances beyond our reasonable control

6. Client Responsibilities

Clients agree to:

• • Provide safe and reasonable access to work areas
• • Ensure utilities (electricity, water) are available as required
• • Remove personal items from work areas
• • Obtain any necessary permissions or approvals
• • Make payments according to agreed terms
• • Communicate any concerns or requirements promptly

7. Warranties and Guarantees

We provide:

• • 12-month guarantee on workmanship
• • Manufacturer warranties on supplied products (terms vary)
• • Prompt response to warranty issues

Warranties exclude:

• • Normal wear and tear
• • Damage from misuse or accidents
• • Work performed by others
• • Issues arising from client-supplied materials

8. Limitation of Liability

Our liability is limited to:

• • The value of the contract for the specific project
• • Direct damages only (excluding consequential losses)
• • Rectification of defective work during warranty period

We maintain comprehensive public liability insurance as additional protection.

9. Health and Safety

We are committed to:

• • Maintaining safe working practices
• • Complying with all relevant health and safety regulations
• • Using appropriate protective equipment
• • Keeping work areas tidy and secure

Clients must ensure they do not interfere with safety measures and report any concerns immediately.

10. Cancellation and Changes

Cancellation terms:

• • Written notice required for all cancellations
• • Cancellation charges may apply for ordered materials
• • Reasonable notice required to avoid additional costs

Changes to agreed specifications:

• • Must be agreed in writing
• • May affect timeline and pricing
• • Additional costs payable before work proceeds

11. Intellectual Property

All designs, plans, and proposals remain our intellectual property unless transferred under a separate written agreement. Clients may not reproduce or distribute our work without permission.

12. Data Protection

We process personal data in accordance with UK data protection laws. Please refer to ourPrivacy Policy for full details on how we handle your information.

13. Dispute Resolution

We aim to resolve any disputes through direct discussion. If this is not possible:

• • We may use mediation services
• • Disputes are subject to English law
• • Courts of England and Wales have jurisdiction

14. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, supply chain disruptions, or other unforeseeable events.

15. General Provisions

• • These Terms may be updated from time to time
• • If any provision is found invalid, others remain in effect
• • These Terms constitute the entire agreement unless modified in writing
• • English law governs these Terms

16. Contact Information

For questions about these Terms or our services: